Privacy Policy

Last Updated: 6 August 2026

At Onward Transport, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal data.

By using our website or contacting us regarding our services, you agree to the practices described in this Privacy Policy.

Who We Are

Onward Transport provides transportation and collection services throughout the UK, including:

  • Marketplace Collections & Deliveries

  • Motorbike Transportation

  • Man & Van Services

  • Bulky Item Transport

  • Small House Moves

  • Secure Storage Services

For the purposes of UK data protection legislation, Onward Transport is the data controller responsible for your personal information.

If you have any questions regarding this Privacy Policy, please contact us:

Email: info@onwardtransport.com

Information We Collect

Depending on how you interact with us, we may collect:

Contact Information

  • Full name

  • Email address

  • Telephone number

  • Collection and delivery addresses

Booking Information

  • Details of items being transported

  • Vehicle details (where applicable)

  • Collection and delivery dates

  • Access information

  • Photographs supplied by you

  • Special handling requirements

Payment Information

Where payments are made online or by card, payment details are securely processed by our payment provider. We do not store your full card details.

Website Information

When you visit our website, we may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Time spent on our website

  • Cookies and similar technologies

How We Use Your Information

We only use your information where necessary to:

  • Provide quotations

  • Arrange collections and deliveries

  • Contact you regarding bookings

  • Process payments

  • Provide customer support

  • Improve our services

  • Prevent fraud

  • Meet legal obligations

  • Send service updates where necessary

Where you have given permission, we may also send occasional marketing communications. You can unsubscribe at any time.

Legal Basis for Processing

We process personal information under one or more of the following lawful bases:

  • Performance of a contract

  • Legitimate business interests

  • Legal obligations

  • Your consent (where required)

Sharing Your Information

We do not sell your personal information.

Your information may be shared only where necessary with trusted third parties such as:

  • Payment providers

  • Website hosting providers

  • IT support providers

  • Courier or subcontracted transport partners (where required to complete your booking)

  • Government authorities where legally required

All third parties are expected to protect your information appropriately.

Data Security

We take reasonable technical and organisational measures to protect your personal information against:

  • Loss

  • Unauthorised access

  • Misuse

  • Disclosure

  • Alteration

  • Destruction

While no online system can ever be guaranteed to be completely secure, we work to protect your information using appropriate security measures.

How Long We Keep Your Information

We only retain personal information for as long as necessary.

This may include retaining records for:

  • Customer enquiries

  • Completed bookings

  • Accounting purposes

  • Legal obligations

  • Insurance requirements

When no longer required, your information is securely deleted or anonymised.

Cookies

Our website may use cookies to improve your browsing experience.

Cookies help us:

  • Remember preferences

  • Understand website usage

  • Improve website performance

  • Measure advertising effectiveness

You can control or disable cookies through your browser settings.

Marketing

If you choose to receive marketing communications from Onward Transport, we may occasionally send updates about:

  • New services

  • Special offers

  • Promotions

  • Business news

You can unsubscribe at any time by following the link in our emails or contacting us directly.

Your Rights

Under UK GDPR, you have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your information

  • Restrict processing

  • Object to processing

  • Request data portability

  • Withdraw consent where processing relies upon consent

To exercise any of these rights, please contact us using the details below.

Third-Party Websites

Our website may contain links to external websites.

We are not responsible for the privacy practices or content of third-party websites.

Children's Privacy

Our services are not intended for children under the age of 16, and we do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will always be available on our website, with the revision date shown at the top of this page.

Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

Onward Transport

Email: info@onwardtransport.com

If you remain dissatisfied with how your personal information has been handled, you have the right to complain to the Information Commissioner's Office (ICO).

Website: https://www.onwardtransport.com